Call Center Assistant
Supports and offers support through complementary, messages, and live visits to deal with the business’ relationship with clients.
Creates and tracks Sales Leads to accomplish “Close” Target.
Performs outbound overviews to guarantee consumer loyalty for Sales and After Sales Services.
Registers client subtleties and grumblings for deals and administration so as to ensure goal for consumer loyalty.
Uses all item, operational and CRM trainings gave to recognize voice aptitudes and how to upgrade a decent phone introduction.
Catches client data, plans arrangements and forward those to the Service Department to guarantee mentioned arrangements are met.
Gets Inbound Calls, Emails, and Live Chats through Vocalcom Agent Application.
Gets Outbound Calls for various missions through Vocalcom Agent Application.
Gets the status of administration demands and administration history through Oracle Application and educates the clients.
Spares client profile in the dynamic edge through programming.
Accumulates client data with respect to support history through Software.
Four year certification holder.
Past experience as a Call place Agent.
Incredible correspondence aptitude.